Frequently Asked Questions

1. I have a question that isn't listed here, where can I get it answered?
   
2. What formats do you scan?
   
3. How do I go about getting my slides digitized?
   
4. Do you clean the slides before scanning them?
   
5. How long will this take?
   
6. How do I order?
   
7. What payment methods are available?
   
8. What is your address?
   
9. How should I ship my project to you?
   
10. What kind of CD-Rs do you use?
    
11. How much do you charge for CD-Rs?
    
12. What won't you scan?
    
13. What if my slides are under or over exposed?
    

I have a question that isn't listed here, where can I get it answered?
You can email us at info@pearsonimaging.com or call us toll free during busines hours (M-F 9AM-5:30PM) at 1-888-900-SCAN. We typically respond to emails in a few hours.

What formats do you scan?
We scan nearly all film types, from tiny 110 frames to large 4x5 inch frames and prints up to 8x10 inches. Detailed information can be found on our services page.

How do I go about getting my slides digitized?
We know this can be a confusing process, but one that you would like to get done, that is why we have created an easy to follow steps page. It contains everything you need to know on how to go about this process.

Do you clean the slides and negatives before scanning them?
We recommend that you clean your slides before sending them to us. However, we do use a antistatic film cloth and/or a very soft hand held brush to loosen dust, then we blow off visible dust on both sides of the film using a blower immediately prior to scanning. Even by doing all of this dust does not always get entirely removed. Dust and specks on the film that are not visible to the eye are visible to the scanner, so it is visible when scanned. By selecting ICE processing dust and specks are removed. Even if your film is new it probably has scratches from the film development, using ICE removes these distracting lines.

How long will this take?
It depends on the size of the project and how busy we are. We will give you a good idea of how long it will take when we return your quote. Click here to request a quote.

How do I order?
The order process starts by requesting a quote. Your quote will contain instructions on shipping. If you like the quote then you can choose to send your materials in.

What payment methods are available?
You can use your credit card or transfer money directly from your bank account via Paypal. It is FREE to set up a personal Paypal account and very easy to use. Even if you do not have Paypal account you can pay by clicking the button on the payment page. Paypal is our preferred payment method, but we also accept personal checks or money orders made out to "Pearson Imaging."

What is your address?
Your quote will contain our shipping address and further instructions on sending in your materials. We have specifically not listed our address to prevent unauthorized shipments, please follow information listed on our steps page.

How should I ship my project to you?
Detailed information can be found on the shipping page. We ship using the USPS or FedEx.

What kind of CD-R's and DVD-R's do you use?
We only use top quality TDK & Taiyo Yuden Data CD-R's and DVD-R's. A slim jewel case is included for each CD along with a custom traycard, for example "Pearson - Volume 1." We never mark on the CD itself because it could potentially damage the data.

How much do you charge for CD-Rs?
Nothing. Pearson Imaging offers services only. All scanning prices are listed on the prices page.

What won't you scan?
We do not scan images that are illegal or objectionable. Also, we do not scan copyrighted images without consent of the copyright owner, most of the time the photographer is the copyright owner. If a slide has been purchased then it is a copyrighted image and will not be scanned without consent. It is pretty easy to tell these slides because copyright information is usually printed on the mount. If you are unsure about an image then simply do not send it.

What if my slides are under or over exposed?
We correct for over or under-exposed images free of charge. Most over or under-exposed frames can be corrected. However, frames that are on the ends of the spectrum (i.e. nearly all black or all white) cannot be helped because the data simply is not there. Basically we do what we can to correct for over or under-exposed frames.